Shipping & Returns

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FREE SHIPPING and CRATING in the 48 Contiguous States

*Freight Surcharge applies when shipping to the Northeast, Mountain & Pacific Time Zones.*

All Paint Booths ship directly from our NC warehouse

Customers are REQUIRED to inspect their paint booth crate upon arrival. Your crate should be completely encapsulated with OSB board. If not, the carrier may have damaged your order in transit. Receiving instructions: BEFORE you sign the Bill of Lading, you must inspect the box or crate. Look for cracked wood, missing sides or tops, puncture marks from fork lifts etc. Everything must be noted on the driver's copy of the Bill of Lading for claim against the carrier. If there is visible damage to the crate or product:

1. REFUSE SHIPMENT OR WRITE “DAMAGED” ON THE BILL OF LADING 
2. TAKE PHOTOS CLEARLY SHOWING THE DAMAGE 
3. NOTIFY MERCHANT 1 MANUFACTURING IMMEDIATELY TO REPORT DAMAGE
4. If you are not receiving the crate yourself, you MUST pass these instructions on to the appropriate party. 
5.  NEVER accept or sign for heavily damaged goods, please refuse it. Discovery of concealed damage must be reported within 48 hours. 

Most items in stock ship within two business days. 

M1M will not be liable for any damages or delays in shipping.

Most items ship directly from our warehouse  

Orders through our website are completed via Paypal. Call in orders,We accept Visa, MasterCard, American Express and Discover, personal or company check, money order, or cash.   

Orders will NOT ship until funds have cleared our bank. 

PAINT BOOTH ORDERS MUST HAVE 50% DOWN TO BEGIN PRODUCTION

All returns must be authorized prior to shipping. Please call (336)-394-4791 or email office@merchant1mfg.com for return instructions 

Paint Booth Returns accepted: 

• Unused/Unopened Paint Booths with metal banding on crate intact to secure credit back within 30 days of ship date. All returns are subjected to a 20% restocking fee. All freight charges related to the return will be the responsibility of the customer.
• Custom manufactured booth are NOT eligible for returns
•  Refunds will be not be issued on any order returned that has been used,  modified, or missing any of items included with product delivery. 

Product Returns accepted: 

• Any unused stock item in the original packaging within 30 days of the ship date.
• All freight charges related to the return will be the responsibility of the customer.

Any shipments refused and returned to M1M are considered unauthorized returns and will be handled as such. Credit will be subject to the restocking and freight charges related to the return.