Shipping And Returns
Shipping Policy
M1M will not be liable for any damages or delays in shipping. Offloading of delivery truck, light bulbs, installation, electrical, and local permitting is the responsibility of the customer.
- Paint Booth Shipping:
All Paint Booths ship directly from our NC warehouse Shipping Surcharges may apply
- Paint Booth Delivery & Unloading:
Customers are required to inspect their paint booth crate upon arrival. Your crate should be completely encapsulated with OSB board. If not, the carrier may have damaged your order in transit.
***Receiving instructions: before you sign the Bill of Lading, you must inspect the box or crate. Look for cracked wood, missing sides or tops, puncture marks from forklifts etc. Everything must be noted on the driver’s copy of the Bill of Lading for claim against the carrier. If there is visible damage to the crate or product:
Refuse Shipment Or Write “Damaged” On The Bill Of Lading
Take Photos Clearly Showing The Damage
If you are not receiving the crate yourself, you MUST pass these instructions on to the appropriate party.
Never accept or sign for heavily damaged goods, please refuse it. Discovery of concealed damage must be reported within 48 hours.
Delivery and Unloading
Receiving instructions: BEFORE you sign the Bill of Lading, you must inspect the box
or crate. Look for cracked wood, missing sides or tops, puncture marks from forklifts
etc.
Everything must be noted on the driver’s copy of the Bill of Lading for claim against
the carrier if there is visible damage to the crate or product
Refuse Shipment Or Write “Damaged” On The Bill Of Lading
Take Photos Clearly Showing The Damage
If you are not receiving the crate yourself, you MUST pass these instructions on to the appropriate party.
Never accept or sign for heavily damaged goods, please refuse it. Discovery of concealed damage must be reported within 48 hours.
Return Policy
- Paint Booth Returns accepted:
– Unused/Unopened Paint Booths with metal banding on crate intact to secure credit back within 30 days of ship date. All returns are subjected to a 20% restocking fee. All freight charges related to the return will be the responsibility of the customer.
– Custom manufactured booth are NOT eligible for returns.
– Refunds will not be issued on any order returned that has been used, modified, or missing any of items included with product delivery.
- Product Returns:
– Any unused stock item in the original packaging within 30 days of the ship date.
– All freight charges related to the return will be the responsibility of the customer.
– Any unused stock item in the original packaging within 30 days of the ship date.
– Any shipments refused and returned to M1M are considered unauthorized returns and will be handled as such. Credit will be subject to the restocking and freight charges related to the return.
